Support
We’re here to help. Most questions are answered below — and you can always email us.
Contact us
The fastest way to reach the Essentialis team is by email:
We read every message and typically reply within 1–2 business days. When you write in, it helps to include your device model, OS version, the app version (Profile → About), and a short description of what happened.
Subscriptions & billing
What does Premium include?
Essentialis Premium unlocks unlimited AI outfit generation, the weekly planner, inspiration matching, and a larger wardrobe capacity. It is available as a weekly, monthly, or annual auto-renewing subscription.
How am I charged?
Payment is charged to your Apple Account at confirmation of purchase. The subscription renews automatically at the end of each period unless you turn off auto-renew at least 24 hours before the period ends. Your account is charged for renewal within 24 hours prior to the end of the current period.
How do I manage or cancel my subscription?
Subscriptions are managed through your Apple Account, not inside the app. On your device open Settings → [your name] → Subscriptions, select Essentialis, and choose to change or cancel. Cancelling stops the next renewal; you keep Premium until the end of the current paid period.
How do I restore a purchase?
In the app, open the paywall and tap Restore. Make sure you are signed in with the same Apple Account you used to subscribe.
Account & data
How do I delete my account?
You can delete your account and associated data at any time from Profile → Delete account in the app, or from our account deletion page.
How do I export my data?
Open Profile → Export data in the app to download your wardrobe, outfits, and preferences as a ZIP, JSON, or CSV file.
Troubleshooting
Sign-in isn’t working
Make sure you have an active internet connection and that you are signed in to an Apple Account (Settings → [your name]) for Sign in with Apple. If a sign-in attempt fails, close and reopen the app and try again. If the problem persists, email us at support@essentialisapp.com and we’ll help right away.
AI suggestions aren’t appearing
The AI stylist needs at least three wardrobe items to build an outfit. Add a few pieces in the Closet tab, then try again from the Stylist tab.